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September-December 2008

» Forecasting: Basics
       (September 18th, 3pm ET)
» Forecasting: Advanced
       (September 25th, 3pm ET)
» Optimal Scheduling
       (November 13th, 3pm ET)
» Revenue Optimal Scheduling
       (December 11th, 3pm ET)
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» Strategic planning
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» Re-forecasting and
   re-scheduling:Basics

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Advanced Workforce Optimization Portal

News

January 24, 2008 - ac2 Solutions to present at the Wharton Contact Center Forum, Wharton School of Business, the University of Pennsylvania, February 28-29, 2008

Dr. Turgut Aykin will be presenting ac2’s New Generation Workforce Management technologies at the Wharton Contact Center Forum on February 28-29, 2008, sponsored by the Wharton Financial Services Institutions Center.

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How good is your WFM system? Find out by a free side-by-side comparison with ac2's New Generation WFM technologies

We have proved at many Fortune 500 companies that our New Generation forecasting and scheduling technologies provide substantial improvement over other WFM systems. To learn about what companies like Delta Air Lines or EDS found in our Case Studies.

We offer free side by side forecast accuracy and schedule efficiency test within your own contact center environment. Your team leads the study by managing it and verifying results. If you would like to test your WFM system against our New Generation WFM technologies free of charge, please Contact Us.