Dr. Turgut Aykin has been invited to deliver a presentation on New Frontiers in Contact Center Workforce Management as part of the San Francisco Bay Area Service Science Lecture Series on Thursday, March 11, 2010, at IBM, 2929 Campus Dr., Suite 275, San Mateo, CA.

Abstract

About San Francisco Bay Area Service Science Lecture Series:

The mission of the lecture series is to help foster greater communication, understanding and collaboration around Service Science, Management and Engineering (SSME) between industry, academia and government. It is sponsored by:

IBM Almaden Research Center

Services Transformation and Innovation Group LLC

San Jose State University