ac2 Solutions will present a software demo and discussion at the INFORMS 2010 Annual Meeting in Austin, TX.

Workforce Management and Performance Optimization using ac2 AWO PortalAdvanced Workforce Optimization (AWO) Portal by ac2 Solutions offers: i) advanced forecasting models for multiple seasonal patterns found in service systems such call centers, hospitals, and back offices; ii) ILP based schedule optimization (work/off days, daily shift and break times) for centers with 10 to 20,000+ agents and complex scheduling rules in both skills-based and non-skills based environments; iii) strategic planning; and iv) performance optimization using real-time re-optimization and re-forecasting, scorecards, dashboards and agent adherence. We will take an in-depth look at the various capabilities offered and how they are used in call centers to manage workforce and optimize performance.