Case Studies

How good is your WFM system? Find out by a free side-by-side comparison with ac2’s NEXT Generation WFM technologies

We have proved at many Fortune 500 companies that our NEXT Generation forecasting and scheduling technologies provide substantial improvement over other WFM systems. To learn about what companies like Delta Air Lines found in our Case Studies:

• Delta Airlines
  
  12% savings in agent costs and 73% reduction in excess agent hours over a top three traditional WFM software
  
• Top American Bank
  
  9.3% savings in agent costs and 77% reduction in excess agent hours over a top three traditional WFM software.
  
• Top Financial Services Company
  
  5.5% savings in agent costs and 2% lower abandonments over a top three traditional WFM software.
  
• Top Outsourcing Services Provider
  
  95.1% forecast accuracy with blind machine forecasting and 99% reduction in forecasting cycle
  

We offer free side by side forecast accuracy and schedule efficiency test within your own contact center environment. Your team leads the study by managing it and verifying results. If you would like to test your WFM system against our NEXT Generation WFM technologies free of charge, please Contact Us.