ac2 News
ac2 Solutions to present at the Wharton Contact Center Forum, Wharton School of Business, the University of Pennsylvania, February 28-29, 2008
Dr. Turgut Aykin will be presenting ac2’s New Generation Workforce Management technologies at the Wharton Contact Center Forum on February 28-29, 2008, sponsored by the Wharton Financial Services Institutions Center.
ac2 Solutions Receives 2007 Product of the Year Award Presented by Customer Interaction Solutions® Magazine
ac2 Solutions announced today that its Advanced Workforce Optimization Portal has received a 2007 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine.
ac2 Invited to Join IJISSS
Dr. T. Aykin, President and CEO of ac2 Solutions, has been invited to join the editorial board of the International Journal of Information Systems in the Service Sector (IJISSS), a scientific, peer refereed journal publishing the latest research results and technology development for service sector including contact centers, July 14, 2007.
Workforce Management and Performance Optimization at Call Centers
Dr. Turgut Aykin will be presenting Workforce Management and Performance Optimization at Call Centers at the 2007 IEEE/INFORMS Conference on Services Operations and Logistitcs (SOLI2007). This conference is being held in Philadelphia, PA between August 27th and August 29th in 2007.
