Dr. Turgut Aykin has been invited to deliver a presentation on New Frontiers in Contact Center Workforce Management as part of the San Francisco Bay Area Service Science Lecture Series on Thursday, March 11, 2010, at IBM, 2929 Campus Dr., Suite 275, San Mateo, CA.

Abstract

About San Francisco Bay Area Service Science Lecture Series:

The mission of the lecture series is to help foster greater communication, understanding and collaboration around Service Science, Management and Engineering (SSME) between industry, academia and government. It is sponsored by:

IBM Almaden Research Center

Services Transformation and Innovation Group LLC

San Jose State University

Dr. Turgut Aykin has been invited to deliver a presentation on New Generation Scheduling technologies contact centers at the INFORMS annual meeting on October 11-14, 2009, San Diego, CA.

Dr. Turgut Aykin will be presenting ac2’s New Generation Workforce Management technologies at the Wharton Contact Center Forum on February 28-29, 2008, sponsored by the Wharton Financial Services Institutions Center.

ac² Solutions announced today that its Advanced Workforce Optimization Portal has received a 2007 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine.

Press Release

Dr. T. Aykin, President and CEO of ac2 Solutions, has been invited to join the editorial board of the International Journal of Information Systems in the Service Sector (IJISSS), a scientific, peer refereed journal publishing the latest research results and technology development for service sector including contact centers, July 14, 2007.

Dr. Turgut Aykin will be presenting Workforce Management and Performance Optimization at Call Centers at the 2007 IEEE/INFORMS Conference on Services Operations and Logistitcs (SOLI2007).  This conference is being held in Philadelphia, PA between August 27th and August 29th in 2007.