ac2 Solutions http://www.ac2solutions.com Inventing Advanced Statistical and Optimization Technologies for Contact Center Management Tue, 18 May 2010 18:00:00 +0000 http://wordpress.org/?v=2.7 en hourly 1 ac2 Solutions will present at the 2010 Montreal Workshop on Call Centers, Montreal, June 2, 2010, sponsored by GERAD. http://www.ac2solutions.com/index.php/2010/05/18/Montreal-Workshop-on-Call-Centers/ http://www.ac2solutions.com/index.php/2010/05/18/Montreal-Workshop-on-Call-Centers/#comments Wed, 10 Mar 2010 18:00:00 +0000 ac2 Solutions Learn More …

GERAD is supported by four academic institutions, HEC Montreal, Ecole Polytechnique, McGill University, and University of Quebec (Department of Mathematics and Computer Science). It includes experts in quantitative methods for business administration, operations researchers, theoreticians in computer science and discrete mathematics, mathematicians, and mathematical engineers. It gathers researchers sharing an interest in the mathematics of decision making under all its forms. Fundamentally, it is concerned with static, dynamic, stochastic, multi-criteria and multi-agent optimization. At the pre-decision stages, it is also interested in the mathematics of model building (discrete and continuous), statistics, simulation, and data mining.

]]> http://www.ac2solutions.com/index.php/2010/05/18/Montreal-Workshop-on-Call-Centers/feed/ ac2 Solutions Receives 2009 Product of the Year Award presented by Customer Interaction Solutions® Magazine http://www.ac2solutions.com/index.php/2010/03/10/Product-of-the-Year-Award/ http://www.ac2solutions.com/index.php/2010/03/10/Product-of-the-Year-Award/#comments Wed, 10 Mar 2010 22:00:00 +0000 ac2 Solutions ac2 Solutions announced today that its Advanced Workforce Optimization Portal has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CMR, call centers and teleservices since 1982.

Press Release

]]> http://www.ac2solutions.com/index.php/2010/03/10/Product-of-the-Year-Award/feed/ ac2 Solutions to present at San Francisco Bay Area Service Science Lecture Series, San Mateo, CA, March 11, 2010 http://www.ac2solutions.com/index.php/2010/02/15/Service-Science-Lecture-Series/ http://www.ac2solutions.com/index.php/2010/02/15/Service-Science-Lecture-Series/#comments Mon, 15 Feb 2010 22:00:00 +0000 ac2 Solutions Dr. Turgut Aykin has been invited to deliver a presentation on New Frontiers in Contact Center Workforce Management as part of the San Francisco Bay Area Service Science Lecture Series on Thursday, March 11, 2010, at IBM, 2929 Campus Dr., Suite 275, San Mateo, CA.

Abstract

About San Francisco Bay Area Service Science Lecture Series:

The mission of the lecture series is to help foster greater communication, understanding and collaboration around Service Science, Management and Engineering (SSME) between industry, academia and government. It is sponsored by:

IBM Almaden Research Center

Services Transformation and Innovation Group LLC

San Jose State University

]]> http://www.ac2solutions.com/index.php/2010/02/15/Service-Science-Lecture-Series/feed/ ac2 Solutions to present at the Institute of Operations Research and Management Sciences (INFORMS) Annual Meeting, San Diego, CA, October 11-14, 2009 http://www.ac2solutions.com/index.php/2009/04/23/ac2-solutions-to-present-at-the-institute-of-operations-research-and-management-sciences-informs-annual-meeting-san-diego-ca-october-11-14-2009/ http://www.ac2solutions.com/index.php/2009/04/23/ac2-solutions-to-present-at-the-institute-of-operations-research-and-management-sciences-informs-annual-meeting-san-diego-ca-october-11-14-2009/#comments Thu, 23 Apr 2009 19:08:05 +0000 ac2 Solutions http://www.ac2solutions.com/index.php/2009/04/23/ac2-solutions-to-present-at-the-institute-of-operations-research-and-management-sciences-informs-annual-meeting-san-diego-ca-october-11-14-2009/ Dr. Turgut Aykin has been invited to deliver a presentation on New Generation Scheduling technologies contact centers at the INFORMS annual meeting on October 11-14, 2009, San Diego, CA.

]]> http://www.ac2solutions.com/index.php/2009/04/23/ac2-solutions-to-present-at-the-institute-of-operations-research-and-management-sciences-informs-annual-meeting-san-diego-ca-october-11-14-2009/feed/ ac2 Solutions to present at the Wharton Contact Center Forum, Wharton School of Business, the University of Pennsylvania, February 28-29, 2008 http://www.ac2solutions.com/index.php/2008/01/24/wharton-contact-center-forum-the-university-of-pennsylvania-on-february-28-29-2008/ http://www.ac2solutions.com/index.php/2008/01/24/wharton-contact-center-forum-the-university-of-pennsylvania-on-february-28-29-2008/#comments Thu, 24 Jan 2008 14:34:23 +0000 ac2 Solutions http://www.ac2solutions.com/index.php/2008/01/24/wharton-contact-center-forum-the-university-of-pennsylvania-on-february-28-29-2008/ Dr. Turgut Aykin will be presenting ac2’s New Generation Workforce Management technologies at the Wharton Contact Center Forum on February 28-29, 2008, sponsored by the Wharton Financial Services Institutions Center.

]]> http://www.ac2solutions.com/index.php/2008/01/24/wharton-contact-center-forum-the-university-of-pennsylvania-on-february-28-29-2008/feed/ ac2 Solutions Receives 2007 Product of the Year Award Presented by Customer Interaction Solutions® Magazine http://www.ac2solutions.com/index.php/2007/12/07/2007-product-of-the-year/ http://www.ac2solutions.com/index.php/2007/12/07/2007-product-of-the-year/#comments Fri, 07 Dec 2007 18:32:48 +0000 ac2 Solutions http://www.ac2solutions.com/index.php/2007/12/07/ac2-solutions-receives-2007-product-of-the-year-award-presented-by-customer-interaction-solutions%c2%ae-magazine/ ac2 Solutions announced today that its Advanced Workforce Optimization Portal has received a 2007 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine.

Press Release

]]> http://www.ac2solutions.com/index.php/2007/12/07/2007-product-of-the-year/feed/ ac2 Invited to Join IJISSS http://www.ac2solutions.com/index.php/2007/07/17/ac2-joins-ijisss/ http://www.ac2solutions.com/index.php/2007/07/17/ac2-joins-ijisss/#comments Tue, 17 Jul 2007 17:12:07 +0000 ac2 Solutions Dr. T. Aykin, President and CEO of ac2 Solutions, has been invited to join the editorial board of the International Journal of Information Systems in the Service Sector (IJISSS), a scientific, peer refereed journal publishing the latest research results and technology development for service sector including contact centers, July 14, 2007.

]]> http://www.ac2solutions.com/index.php/2007/07/17/ac2-joins-ijisss/feed/ Workforce Management and Performance Optimization at Call Centers http://www.ac2solutions.com/index.php/2007/07/15/workforce-management-and-performance-optimization-at-call-centers/ http://www.ac2solutions.com/index.php/2007/07/15/workforce-management-and-performance-optimization-at-call-centers/#comments Sun, 15 Jul 2007 18:25:36 +0000 ac2 Solutions http://www.ac2solutions.com/demo/2007/07/15/workforce-management-and-performance-optimization-at-call-centers/ Dr. Turgut Aykin will be presenting Workforce Management and Performance Optimization at Call Centers at the 2007 IEEE/INFORMS Conference on Services Operations and Logistitcs (SOLI2007).  This conference is being held in Philadelphia, PA between August 27th and August 29th in 2007.

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