http://www.ac2solutions.com Inventing Advanced Statistical and Optimization Technologies for Contact Center Management Tue, 29 Jul 2008 15:07:18 +0000 http://backend.userland.com/rss092 en Dr. Turgut Aykin will be presenting ac2’s New Generation Workforce Management technologies at the Wharton Contact Center Forum on February 28-29, 2008, sponsored by the Wharton Financial Services Institutions Center. http://www.ac2solutions.com/index.php/2008/01/24/wharton-contact-center-forum-the-university-of-pennsylvania-on-february-28-29-2008/ ac2 Solutions announced today that its Advanced Workforce Optimization Portal has received a 2007 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine. Press Release http://www.ac2solutions.com/index.php/2007/12/07/ac2-solutions-receives-2007-product-of-the-year-award-presented-by-customer-interaction-solutions%c2%ae-magazine/ Dr. T. Aykin, President and CEO of ac2 Solutions, has been invited to join the editorial board of the International Journal of Information Systems in the Service Sector (IJISSS), a scientific, peer refereed journal publishing the latest research results and technology development for service sector including contact centers, July 14, ... http://www.ac2solutions.com/index.php/2007/07/17/ac2-joins-ijisss/ Dr. Turgut Aykin will be presenting Workforce Management and Performance Optimization at Call Centers at the 2007 IEEE/INFORMS Conference on Services Operations and Logistitcs (SOLI2007).  This conference is being held in Philadelphia, PA between August 27th and August 29th in 2007. http://www.ac2solutions.com/index.php/2007/07/15/workforce-management-and-performance-optimization-at-call-centers/