http://www.ac2solutions.com Inventing Advanced Statistical and Optimization Technologies for Contact Center Management Wed, 21 Dec 2011 23:00:00 +0000 http://backend.userland.com/rss092 en ac2 Solutions announced today that its Advanced Workforce Optimization Portal has received a 2011 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine, the leading publication covering CMR, call centers and teleservices since 1982. http://www.ac2solutions.com/index.php/2011/12/21/Product-of-the-Year-2011/ ac2 Solutions announced today that its Advanced Workforce Optimization Portal has received a 2010 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine, the leading publication covering CMR, call centers and teleservices since 1982. http://www.ac2solutions.com/index.php/2011/03/22/Product-of-the-Year-2010/ ac2 Solutions will present a software demo and discussion at the INFORMS 2010 Annual Meeting in Austin, TX.Software Demo & Discussion:Track TB62,Tuesday, November 9th, 11:45-12:30,Hilton 402Workforce Management and Performance Optimization using ac2 AWO PortalAdvanced Workforce Optimization (AWO) Portal by ac2 Solutions offers: i) advanced forecasting models for multiple seasonal patterns ... http://www.ac2solutions.com/index.php/2010/10/28/INFORMS 2010 Annual Meeting/ Learn More ...GERAD is supported by four academic institutions, HEC Montreal, Ecole Polytechnique, McGill University, and University of Quebec (Department of Mathematics and Computer Science). It includes experts in quantitative methods for business administration, operations researchers, theoreticians in computer science and discrete mathematics, mathematicians, and mathematical engineers. It ... http://www.ac2solutions.com/index.php/2010/05/18/Montreal-Workshop-on-Call-Centers/ ac2 Solutions announced today that its Advanced Workforce Optimization Portal has received a 2009 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine, the leading publication covering CMR, call centers and teleservices since 1982.Press Release http://www.ac2solutions.com/index.php/2010/03/10/Product-of-the-Year-Award/ Dr. Turgut Aykin has been invited to deliver a presentation on New Frontiers in Contact Center Workforce Management as part of the San Francisco Bay Area Service Science Lecture Series on Thursday, March 11, 2010, at IBM, 2929 Campus Dr., Suite 275, San Mateo, CA.AbstractAbout San Francisco Bay Area ... http://www.ac2solutions.com/index.php/2010/02/15/Service-Science-Lecture-Series/ Dr. Turgut Aykin has been invited to deliver a talk on the NEXT Generation Scheduling Technologies for Contact Centers at the INFORMS annual meeting on October 14, 2009, San Diego, CA. http://www.ac2solutions.com/index.php/2009/04/23/ac2-solutions-to-present-at-the-institute-of-operations-research-and-management-sciences-informs-annual-meeting-san-diego-ca-october-11-14-2009/ Dr. Turgut Aykin will be presenting ac2’s NEXT Generation Workforce Management technologies at the Wharton Contact Center Forum on February 28-29, 2008, sponsored by the Wharton Financial Services Institutions Center. http://www.ac2solutions.com/index.php/2008/01/24/wharton-contact-center-forum-the-university-of-pennsylvania-on-february-28-29-2008/ ac2 Solutions announced today that its Advanced Workforce Optimization Portal has received a 2007 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine. Press Release http://www.ac2solutions.com/index.php/2007/12/07/2007-product-of-the-year/ Dr. T. Aykin, President and CEO of ac2 Solutions, has been invited to join the editorial board of the International Journal of Information Systems in the Service Sector (IJISSS), a scientific, peer refereed journal publishing the latest research results and technology development for service sector including contact centers, July 14, ... http://www.ac2solutions.com/index.php/2007/07/17/ac2-joins-ijisss/