AWO Agent Workstation

The AWO Agent/Supervisor Workstation empowers your agents and supervisors to manage their schedules, exceptions, overtime and volunteer time off (VTO). With 100% web based architecture, the AWO Agent/Supervisor Workstation is available to agents over the Internet.

The AWO Agent Workstation also connects home-based agents with their organizations and centers. It provides a convenient way for home-based agents to manage their schedules and exceptions, interact with their supervisors, be informed instantly about changes in their schedules, available overtime and volunteer time off, and improve their performance.

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AWO Agent Workstation enables your agents to manage their activities including

  • Scheduling personal time (exceptions) for doctor appointments, jury duty, or other activities not requiring approval
  • Wait listing requests for exceptions requiring approval
  • Volunteering for posted overtime or volunteer time off
  • Swapping schedules
  • Entering preferences and availability
  • Requesting vacation time
  • Viewing schedules
  • Viewing adherence and performance information
  • Communicating with supervisors

Using the AWO Supervisor Workstation, managers can monitor and better align agents’ activities with performance targets. It helps you optimize your performance during operations.
"If you had put

Albert Einstein

to work as a WFM

software developer,

he'd probably have

developed something

similar to (ac2's)

Optimal Scheduler."


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