100% Web Based Architecture

The AWO Portal is 100% web based. Its architecture greatly simplifies accessing and using AWO Portal, Performance Optimizer, Agent/Supervisor Workstation, and AWO database. Unlike traditional WFM systems with client-server architecture, there is no software installed or maintained on workforce managers’, supervisors’, or agents’ computers. Hence, IT support costs substantially less and upgrades are much easier.

AWO Portal’s modular architecture and open database allows seamless integration of its modules with the other WFM systems and planning software to take advantage of the new generation of WFM technologies. Its architecture and open database allows, for example, using its powerful forecasting module for forecasting other non-contact center related activities such as revenues.