Professional Services
Our professional services offer ac2’s expertise and technology in developing and deploying innovative solutions for contact center process needs.
- Value Optimization Services helps you to identify process transformation opportunities and implement state of the art solutions to improve performance and align your operations with your corporate goals. Examples include:
- Contact center process assessment
- Client data-driven forecasting and scheduling benchmarking
- Process assessment for revenue generation
- Constrained business process redesign
- Business process realignment
- Capacity planning
- Outsourcing contract analysis
- Contact center consolidation, sourcing, off-shoring assessment
- Contact center opportunity assessment
- Value Creation Services provides process solutions translating vision into value. Examples include:
- Custom process solution development
- Business Process Outsourcing (BPO) services to improve your workforce management processes using ac2‘s systems and expertise in a cost effective manner
- Application Service Provider (ASP) services to improve your workforce management processes without initial hardware and software investments
- Software Deployment and Integration Services provided by ac2‘s highly skilled installation teams assist you during every phase from the initial planning to installation and deployment. Services provided include:
- Software installation and deployment
- Database interface and integration
- Database set up and import
- Process configuration and fine tuning
- Scoreboard and report customization
- Project management
