Training Services

Effective training is essential for any software system. New software will not improve the performance of your contact centers unless users are well trained and understand all available options and configurations. Recognizing these critical requirements to a successful deployment, ac2 Solutions is offering both artificial intelligence technology to assist your WFM team and training services to ensure the AWO Portal delivers results. Our platform includes the following:

  • Artificial Intelligence technology to automate module configurations while providing optimal forecast accuracy and schedule efficiency. Built in knowledge optimizes the configuration of the technologies provided.
  • Training Services ensure users are equipped with the knowledge they need to carry out their duties effectively. These include:
    • Training WFM team to analyze data, generate accurate forecasts and efficient schedules, manage schedules, and vacation planning
    • Training management on tracking, optimizing performance, adherence, and using scorecards
    • Training agents and their trainers on the use of the AWO Agent Workstation
    • Training administrators on the administrative and database capabilities needed to maintain the system and support user requests or expand to include new environments as the contact center evolves with time
"In managing the production of complex telecommunications products, the major supply chain challenge is maintaining high on-time delivery performance with low inventory levels.

...

I was truly impressed with the increased percentage of customer orders delivered on time, as well as the reduced inventory levels achieved during the period ac2 Solutions provided supply planning support"

David Orme
VP Provisioning and Manufacturing