Solutions

The AWO Portal’s design enables service organizations to manage their workforce and optimize performance of their contact centers, service delivery channels, and back office. It offers advanced technologies for the unique challenges faced by different service systems. Its modular architecture also allows integration with other systems such as financial and sales forecasting and fleet scheduling.

In the new e-Business models, contact centers are an important sales channel. Performance at contact centers has a direct impact on manufacturing supply chains in terms of orders received, on-time order delivery performance, customer satisfaction, and profits. Therefore, companies are increasingly collaborating and integrating their processes with their contact centers and sales partners to compete against other supply chains. ac2 Solutions also offers advanced technologies for integrated contact center and manufacturing supply chains.

ac2’s new generation technologies provide breakthrough cost and performance improvements to service systems including:

  • Contact Centers
  • e-Business
  • Financial Services
  • Health Care Services
  • Public Safety Services
"In managing the production of complex telecommunications products, the major supply chain challenge is maintaining high on-time delivery performance with low inventory levels.

...

I was truly impressed with the increased percentage of customer orders delivered on time, as well as the reduced inventory levels achieved during the period ac2 Solutions provided supply planning support"

David Orme
VP Provisioning and Manufacturing