Power of Choices
During these tough economic times, contact center managers are looking for ways to increase revenue and customer service, yet plan to accomplish this with fewer employees and cut costs. While this sounds good, it is extremely difficult to achieve. ac2 Solutions provides advanced technology and offerings to make this a reality.
Solution Options
| Complete WFM solution with the Advanced Workforce Optimization (AWO) Portal |
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Supercharge your current WFM solution with ac2’s Advanced Add-On modules
Supercharge your current WFM solution with ac2’s Advanced Add-On modules to:
ac2’s Advanced Add-On modules achieve these objectives through seamless, automated integration with the existing WFM system. |
Delivery Options
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Traditional Premises Based Solution The AWO Portal is installed on your hardware at your location. ac2 provides installation, training, maintenance and support, and free health check after going live. |
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WFM Outsourcing Services ac2 Solutions’ Professional Services Division enables your company to concentrate on your core business competencies, while the ac2 team provides the WFM functions. The ac2 team has vast workforce management and industry experience. Our Outsourced WFM Services Option provides expert resources and ac2’s advanced technologies for your workforce management functions. ac2’s sophisticated technology is hosted on ac2’s servers or yours. With ac2 Outsourced WFM Services, reap the benefits of reduced costs and FTE savings without major investment in new software, hardware, and analysts. |
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WFM as a Service (SaaS) Solution ac2 Solutions manages the hardware, software and database access over the Internet, licensing, training, support, and maintenance, and you provide data and your team to run your WFM functions. |
