Power of Choices

During these tough economic times, contact center managers are looking for ways to increase revenue and customer service, yet plan to accomplish this with fewer employees and cut costs. While this sounds good, it is extremely difficult to achieve. ac2 Solutions provides advanced technology and offerings to make this a reality.

Solution Options

Option I: Complete WFM solution with the Advanced Workforce Optimization (AWO) Portal
Option II: Supercharge your current WFM solution with ac2’s Advanced Add-On modules

  • Advanced Forecaster
  • Concurrent Optimal Scheduler
  • Strategic Planner
  • Performance Optimizer

Supercharge your current WFM solution with ac2’s Advanced Add-On modules to:

  • Improve forecast accuracy
  • Improve service Levels
  • Reduce FTEs needed to meet service level targets, and
  • Achieve cost savings

ac2’s Advanced Add-On modules achieve these objectives through seamless, automated integration with the existing WFM system.
"ac2 Solutions has,

bar none, the most

sophisticated

set of forecasting

algorithms of

any WFM product

on the market."



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"If you had put

Albert Einstein

to work as a WFM

software developer,

he'd probably have

developed something

similar to (ac2's)

Optimal Scheduler."


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