The AWO Portal’s design enables service organizations to manage their workforce and optimize performance of their contact centers, service delivery channels, and back office. It offers advanced technologies for the unique challenges faced by different service systems as well. Its modular architecture also allows integration with other systems such as financial and sales forecasting, and fleet scheduling.
In the new e-Business models, contact centers are an important sales channel. Performance at contact centers has a direct impact on orders received, on-time order delivery performance, customer satisfaction, and profits. Therefore, companies are increasingly integrating their processes with their contact centers and sales partners to better position themselves against their competitors. ac2 Solutions also offers advanced technologies for integrated contact center and manufacturing supply chains.
ac2’s NEXT Generation technologies provide breakthrough cost and performance improvements to service systems including:
- Contact Centers
- Health Care Services
- Public Safety Services