Public Safety
Public safety objectives include preserving life and minimizing damage to property. Public safety services include police, fire, and ambulance, and 911 emergency call centers. Effectiveness and timeliness of emergency call response is determined by the performance of the 911 contact centers and the organizations providing emergency services. In today’s demanding environment, effective planning, deployment, and performance of emergency services personnel and equipment is essential. Effective deployment of officers and equipment reduces response time and emergency incident rates (e.g. police patrols visibly reducing petty crime).
New generation workforce optimization technologies offered by the AWO Portal enable emergency services to meet these critical goals. The AWO Portal is ideal for 911 emergency call center staffing and scheduling, as well as deploying officers and equipment to minimize response time and heighten performance to deliver consistently across the entire system.
Artificial Intelligence technology provides the benefits of expert knowledge to develop accurate forecasts and optimally efficient schedules without expert training.
Advanced Statistical Forecasting methodologies including ARIMA, Exponential Smoothing models, Dynamic Regression, and our proprietary Expert System technologies provide unsurpassed accuracy for geography and incident based forecasting.
Concurrent Optimal Scheduler uses our new generation concurrent optimal scheduling technologies to schedule 911 operators, officers, and equipment to minimize response time.
Multi-skill, Multi-site capabilities provided by the AWO Portal help you develop accurate and efficient plans, to increase the performance of 911 operators and officers at multiple centers.
Multi-criteria Schedule Manager uses our Multi-criteria Optimization technology to assign staff to schedules based on their preferences, availability, or multi-criteria scores.
Multi-Criteria Vacation Planner uses our Multi-criteria Optimization technology to schedule vacation periods.
Performance Optimizer tracks and reports incidents and performance together with capabilities as the day progresses. It also monitors and reports officers’ and 911 operators’ adherence to schedules.
Agent Workstation empowers 911 operators and officers to manage schedules, personal time off, exception requests and overtime. With 100% web based architecture, the AWO Agent/Supervisor Workstation is available to staff online.
